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FAQ

What is a Business Music Service Provider?
A Business Music Service (BMS) provider supplies businesses with licensed content for background and foreground music. They also typically have music experts that program the content into playlists to serve specific market demands.

Does my business need a BMS?
There are many reasons for engaging a BMS. Compliance with with copyright law, the quality of professionally programmed music, the convenience of new technologies, and operating cost are all factors driving the demand for a high quality BMS.

Is it possible for my business to comply with U.S. Copyright Law without a BMS?
Yes. Businesses may license what's called the "performance right" directly from Performing Rights Organizations such as BMI, ASCAP, and SESAC. Many business find this process difficult to manage. They have to purchase and maintain a music library, determine which organization collects royalties, and pay that organization. They're also taking on the role of "music programmer." Copying music also raises the issues of "Mechanical Rights" and "Master Rights."

How do I install your player?
No tools are required. Just connect the included RCA cable to your amplifier, and the Ethernet cable to your router or network hub. Then power it up and you're all set.

Your MP3 Audio Player has two "zones," what exactly does that mean?
It means you have several options to customize our service to meet your specific needs. The player is capable of creating two completely distinct audio zones - with music and/or messages on each zone. A typical application is to use the first zone for background music with promotional messages playing every 15 or 20 minutes and the second zone for a message "loop" for telephone on-hold customers.

Can my employees change the music while I'm gone?
It's up to you. We can provide a player where there is no way to change the music on the player. Music would then only be changed using a secure web site, so only those to whom you give your ID/Password can make updates. If you need the flexibility to make changes right on the player, we can provide that capability as well.

Do I need an audio system?
Yes. Our players provide music content that plugs into your amplifier using a standard RCA connection.

Can I use a "home stereo"?
Yes. The output from our player is in mono format. Just let us know you're using stereo when you order and we'll include a free signal-splitter, to provide content for both stereo channels.

Do you install audio systems?
Like all Business Music Providers, we use a network of Independent Audio Installers across the United States to help you with audio system installation.

Can you handle larger system roll-outs?
Yes. For larger roll-outs involving locations in more than one city, our Installation Coordinator will work closely with you to ensure you get precisely what you need to accomplish your project objectives. He will help spec out your system based on your floor plans and budget. We can handle installation or ship the system to your contractor with instructions. Our goal is to accommodate your audio system installation project needs.

Is an Agreement required?
Yes. A three month subscription to our Business Music Service is required. We believe this is the shortest agreement term in the industry. Your complete satisfaction is our goal.

Is there a warranty on the player?
Yes. The player comes with a one-year limited warranty. Afterwards, repair/replacement is the customer's financial responsibility. Our repair rates are reasonable. We want to keep your business!